Frequently Asked Questions (FAQs)
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover.
Our secure payment system ensures your transaction is safe and protected.
Do you offer any financing options?
Yes! We're proud to offer interest-free financing through Klarna.
Spread your payments over 4 months with no additional cost, making it easier to bring our transformative designs into your home.
Can I modify my order once it's placed?
Absolutely! We understand that needs can change. You can modify your order at any time before it ships.
Simply contact our customer support team, and we'll be happy to assist you.
What are your shipping rates and timelines?
We're delighted to offer free shipping worldwide! Delivery timelines may vary depending on your location, but we strive to get your premium products to you as quickly as possible.
Where do you ship to?
We ship globally! Our mission is to bring the The Shikiri Home philosophy to homes around the world, so we've ensured our shipping network spans across continents.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
You can also log into your account on our website to view real-time updates on your shipment's progress.
What is your return policy?
We offer a generous 60-day return policy.
We want you to be completely satisfied with your experience, so if you're not, we make returns easy and hassle-free.
How do I initiate a return or exchange?
You can initiate a return through our self-service portal on our website or by sending an email to support@theshikirihome.com.
Our team is always ready to assist you through the process.
What are the shipping costs for returns?
In most cases, return shipping is free up to 60 days.
We believe in making the entire experience, including returns if necessary, as smooth and worry-free as possible.
How long does it take to process a return?
We process most returns the same day we receive them.
Once processed, refunds typically appear in your account within 3-5 business days, depending on your bank.
What materials are your products made from?
We use only the highest quality, waste-reducing materials.
While material specifics may vary across our product range, our commitment to sustainability and quality remains constant in every piece.
How do I care for my Shikiri products?
Each Shikiri piece comes with detailed care instructions to ensure longevity.
We believe in creating products that last, and proper care is key to maintaining their beauty and functionality for years to come.
How can I contact customer support?
We offer multiple ways to reach our dedicated support team. Our live chat is available 24/7, and you can email us anytime at support@theshikirihome.com.
We're also expanding to add phone support soon - thank you for your patience as we continue to enhance our support options.
What are your customer service hours?
We offer 24/7 support via Live Chat, Email and Phone.